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Monday, November 24, 2008

Twitter for Business: 10 Things to Consider Before You Get Started

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Thinking about starting up a Twitter account for your business? Or considering allowing employees to use Twitter? Here are 10 tips to consider before getting started.

  1. Decide before you join how you want to use Twitter. Will it be used for Customer Support (like Comcast does via @ComcastCares) or will it be used to offer promotional deals (like Zappos the on-line shoe site via @Zappos) or will it be to socially network to build up business?
  2. If using a business name be sure to use something like "Name_Business Name" (Jane_ABCCompany). That way more than one employee can use Twitter and represent the company. Zappos does a great job with this one.
  3. Be sure to use a photo (and not a logo), fill out the description (tell folks why they should be interested in following) and include a link to the company's website.
  4. Let everyone be authentic. Twitter isn't about just tweeting news about your company or promotional deals. It's about developing relationships. If you or an employee loves music, let that come through too.
  5. Realize that it will take time to develop a following.
  6. Don't follow hundreds or thousands of people just because you can. Try to find those people in your target market or that have common interests. (Following too many people at once can make you look like a potential spammer)
  7. So just how do you find people to follow then? Read Mack Collier's great post on this. He suggests using TweetScan and a few other interesting ways.
  8. Have something relevant to say. For example, if you have your marketer's on Twitter, make sure they understand the industry well enough to have a conversation with people who just might be potential customers (and not fluff, deep industry knowledge).
  9. Don't just take, share valuable information as well.
  10. Have fun! Twitter can be a lot of fun from a business perspective. When people are real, it shows and that leads to a lot of great help and insightful conversations.
These are my 10 tips, what else can you add to help businesses feel more comfortable with using Twitter?

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Statistical Analysis of a Blog’s Traffic

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Today blogger and MBA student Eric Rosenberg fromThe Israel Situation and Narrow Bridge Adventures talks us through some statistical analysis of the traffic to his blog.

As a hobby blogger trying to increase readers to my Israel blog, The Israel Situation, I have always been glued to my site traffic. What does a spike mean? How can I bring more readers? Is there anything I can do to help my blog grow?

I am currently an MBA student, and I took a statistics class this past quarter. For a class project, I tried to use statistics to prove what you can do to help your blog grow. I used a lot of technical tests including regression, chi-squared, and correlations to prove my theories. Darren gave me the opportunity to share my findings with all of you, and I have translated the findings into plain English to help you grow your blog readership.

I first tested to find a relationship between posts per day and site visitors. I started my blogging believing that the key to more visitors was more posts. Not true! A two sample test comparing site visitors to page loads proved that there is no association between the two. If you are working your tail off to post ten times a day, it might be better to focus your efforts on fewer, better quality posts.

Next up I tried to find a way to drive subscriber growth. I tested the relationship between page views and subscriber count. A two sample t-test (statistics talk for two variable relationship test) proved that again, there is no relationship. At this point, it seemed that no numbers could predict a successful blogger, but I continued my testing.

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Next, I used a test called chi-squared to find if day of the week had any big impact in visitors. The test is designed to test if proportions are equal across periods. I did find a difference here. I found that there were constantly more visitors on Sunday and fewer on Friday and Saturday. This, I believe, is specific to my target audience. Shabbat, the Jewish day of rest, is from Friday night to Saturday night. As a blog that focuses on Israel, many of my visitors are Jewish. This explains the difference. If you have a blog with a niche audience, you might find this variation as well. A business blog, for example, may have a spike in readers on Monday morning at the beginning of the week and less visits on the weekend.


stats-1.png


My next test is the one that applies to virtually every blogger. I tested page views against time. I found that time since starting the blog does correlate to an increase in page views. At first I had trouble substantiating this data. I removed outliers, or non-regular data, and was able to then prove my hypothesis. As you can see from my chart, I was able to demonstrate that days since blog inception closely related to an increase in regular visits. My spikes in traffic, caused by Reddit and hosting the Haveil Havalim blog carnival, did not cause an increase in traffic. Just to reiterate, social bookmarking and other spikes in traffic did not cause a statistically significant increase in blog viewers. You can see the five dots that stick out in the chart below. Those are my big days of social bookmarking and blog carnival hosting.


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Wednesday, November 19, 2008

Spot On! This Week's Best Marketing Advice

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Here are some of the week's best small business marketing blog posts. They are categorized by the four spots of The Marketing Circle of Life. Enjoy and be educated.

Marketing-Circle-Of-Life-RJuly-08

Promotion: Blogs versus Websites: What's the Difference? by James Chartrand at Men With Pens. There’s a misconception surrounding blogs and websites. Many people still believe these two types of Internet presence are different. Well, they are different, but only in how you use them and not how you build them.

Branding: Tell Me Why It's Better by Jonathan Salem Baskin at Dim Bulb. Cutting prices is not a good way to attract more customers. Price is the bugaboo of any brand communication, and usually the tool of last resort. Maybe your strategy shouldn't be lower prices whatsoever.

Conversation: Customers Are Your Most Effective Sales Force by John Jantsch at Duct Tape Marketing. Happy, educated, results oriented customers are the greatest sales force you can employ. Here are four primary steps involved to raise the level of customer participation. What are you doing to involve your customers.

Experience: Proof of Micro-Interactions by Davide Armano on Logic + Emotion. How a $4 cinnamon roll turned a Disney World customer into a customer evangelist. One magic spot added to one customer interaction can go a long way. Do the little things really matter?

Now Build Your Own Marketing Plan
Our nine-part series Build Your Marketing Plan is available for free on The Marketing Spot blog. Each installment includes a slidecast presentation and downloadable worksheets. Spend the weekend building your marketing plan.

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New Tool: Website Optimization ROI Calculator

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How can you estimate the return on investment for optimizing your Web site?

he Website Optimization ROI Calculator, a new interactive tool, was developed by interactive agency ZAAZ. It helps digital marketers estimate return based on anticipated outcomes such as increasing site traffic.

Plug in the numbers, for instance, to evaluate how an investment can change the present and future value of your business.

For more details behind the calculator, read the column by Jason Burby, ZAAZ's chief analytics and optimization officer. Jason and his team at ZAAZ developed this tool.

The ROI calculator joins other invaluable digital advertising resources on ClickZ.

A new addition, the ClickZ Flashback Widget, provides historical perspective on today's news.

And the CPM Calculator, an old standby.

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The Viral Garden's Top 25 Marketing & Social Media Blogs

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Here's the standings for Week 128:

1 - Duct Tape Marketing - 249,000 (+2,000)(LW - 1)
2 - Church of the Customer - 238,000 (+3,000)(LW - 2)
3 - CopyBlogger - 44,982 (-117)(LW - 3)
4 - Web Strategy by Jeremiah - 16,782 (+214)(LW - 4)
5 - Search Engine Guide - 12,985 (+27)LW - 5)
6 - Chris Brogan - 12,495 (+608)(LW - 6)
7 - Logic + Emotion - 10,808 (-125)(LW - 7)
8 - Influential Marketing - 7,117 (-289)(LW - 8)
9 - Daily Fix - 6,452 (+145)(LW - 9)
10 - Jaffe Juice - 5,003 (+75)(LW - 10)
11 - Drew's Marketing Minute - 3,484 (+47)(LW - 11)
12 - What's Next - 3,350 (+47)(LW - 12)
13 - Converstations - 3,309 (+172)(LW - 14)
14 - The Viral Garden - 3,290 (+82)(LW - 13)
15 - Conversation Agent - 3,132 (+88)(LW - 15)
16 - Techipedia - 2,483 (+76)(LW - 16)
17 - The Social Media Marketing Blog - 2,417 (+119)(LW - 17)
18 - Being Peter Kim - 2,261 (+137)(LW - 18)
19 - Social Media Explorer - 1,900 (+146)(LW - 20)
20 - Emergence Marketing - 1,893 (+35)(LW - 19)
21 - Greg Verdino's Marketing Blog - 1,756 (+35)(LW - 22)
22 - The Social Customer Manifesto - 1,742 (-9)(LW - 21)
23 - Techno Marketer - 1,600 (+64)(LW - 23)
24 - Spare Change - 1,365 (+23)(LW - 25)
25 - Movie Marketing Madness - 1,329 (-24)(LW - 24)


The Top 25 Marketing & Social Media Blogs are ranked according to the number of subscribers, according to FeedBurner. The number you see after the blog name is how many subscribers accessed the blog's feed, according to FeedBurner. FeedBurner (and I had to look it up to make sure) tracks the number of times your blog's feed is accessed, and matches it against the IP address of the computer making the request, to approximate the number of subscribers that access your feed, and report this as the number used in the Top 25. After that number is a positive or negative number, and this represents how many readers the blog gained or lost from last week's Top 25. The final stat tells you what position the blog held in the Top 25 Last Week (LW). If you see this; (LW - UR), it means the blog wasn't ranked last week.

Another solid week for the Top 25, with 20 of the 25 blogs gaining subscribers last week. Not as many blogs were up as last week, but 9 of the 20 up blogs gained over 100 subscribers, with Chris Brogan's 608-subscriber gain being the biggest. Social Media Explorer had another big week and moved up another notch this week.

Servant of Chaos and Customers Rock! just missed the cut this week. Remember if you want to have your blog be considered for inclusion in the Top 25, make sure you add the Feedburner feed count chicklet to your blog.



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Planning an SEO Campaign

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SEO Success Pyramid

Did You Know: In 2002, Habitat for Humanity set a world record when it built a 3-bedroom, 2-bath home in Alabama in only 3 hours, 26 minutes, 34 seconds? It’s true. (official YouTube video) Guess how long it took to plan such an amazing feat….

3 years, 9 months

Nothing great really happens by chance. As the saying goes, luck happens when preparation meets opportunity. Real success, real accomplishment is always the result of careful planning and preparation — of creating a plan and then executing it. That’s certainly the case with great SEO and online marketing campaigns, and that’s why planning is one of the foundational elements of the SEO Success Pyramid.

How to Plan a Successful SEO Campaign

I love working with clients who bring energy and enthusiasm to an SEO campaign. It’s great to want to jump in and get started on new content development, link building, blogging, and so forth. But first, that energy and enthusiasm has to be channeled into creating a plan that outlines the strategies and tactics that’ll be used.

Step 1: Set Goals

The first step in an SEO plan is to set goals. What problems do you hope the SEO project will solve? You might need more organic traffic, more sales of your red widgets, more sign-ups to your newsletter or community, or more contacts via a lead generation form.

The question I like to ask at this early stage is, How will we measure success? Answer that question and you have your goals.

Step 2: Establish Your SEO Team

This is easy if you’re a one-man-band or a company with only a few employees. But if you’re a small business with multiple departments in your organization, it’s imperative to establish at the start who will be the primary drivers of your SEO campaign. A typical SEO project will touch your Marketing, Product, PR, and IT/Tech departments. And it’ll obviously need sign-off at the executive level.

This is also a good time to discuss other resources that will be needed. For example, do you have an analytics program tracking web site traffic, or do you need to choose one? If you plan to launch a blog, do you have a good writer with a blogger’s personality? Know what you have and what you need in terms of people and resources.

Step 3: Identify Your Audience

Chances are you get a variety of people visiting your web site, but do you know which type of person tends to become a customer most often? You might have a product that appeals mainly to men/husbands, but studies suggest that major purchases are usually decided by women/wives. Know your audience and you’ll be able to tailor your copy for better SEO success.

Step 4: Choose Appropriate Strategies/Tactics

There’s no fixed solution here. Every company is unique, and every SEO campaign has to be unique, too. Knowing your goals, your available resources, and your intended audience will help you choose the right strategies and tactics for your SEO campaign. Be careful not to try too much at the start. I believe it’s better to move slowly and do a few things very well than to spread your company so thin that the campaign as a whole suffers from lack of accomplishment.

Step 5: Measure Your Results

Plan on tracking your results closely, but realize that SEO is not about overnight success. Like many other search marketers, I tell most clients it usually takes 3-6 months to see any tangible results from most SEO tactics. The actual time depends on the competitiveness of your industry and a host of other factors that are out of your control.

Step 6: Adjust and Repeat

SEO is an ongoing process, not a one-time effort that can be turned off like a TV when the show is over. After a few months you should have a good idea of what worked and what didn’t. Plan on using the data you have to eliminate the underperforming strategies and tactics. Go back to Step 1 — do you need to re-examine your goals? Go back to Step 2 — did you put together the right team? Continual evaluation of your success and failures should be part of every SEO plan.

Final Thoughts

This has been an attempt to simplify what can sometimes be a complex process. I’ve purposely left out the discussion on doing SEO yourself vs. hiring an SEO consultant, and I’ve also ignored any mention of budgeting. Both of these are important parts of planning an SEO campaign; this article assumes you’ve made those decisions already.

The main point I hope to make here is that you must devote time to planning. “If you fail to plan, you’re planning to fail” is a truism that fits small business SEO campaigns. Be enthusiastic, but first channel that enthusiasm into developing a winning plan for your online marketing efforts.

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A Very Brief History of Micro-Media

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Wednesday, November 12, 2008

The Most Useful Posts On This Blog (Probably)

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Beginners Start Here

  1. Number 1 Ranking In Google. Is Your Site Good Enough?

  2. Incompetant SEO Companies

  3. What Is SEO? A Guide For Beginners

  4. Nobody Can Guarantee You Rankings In Google

  5. Ignore Google Webmaster Guidelines!

  6. How To Submit A Site To Search Engines

  7. Get Site Into Google, Yahoo, MSN FREE

  8. Google Trusts Online Business Authority

  9. Be Number 1 in Google When You Launch New Site

  10. Google Pagerank

  11. Small Businesses Internet Marketing Tips

  12. Google Rankings Change Constantly

  13. How To Get Started In Social Media | Shana Albert

  14. Idiot’s Guide To StumbleUpon

  15. SEO on a Dime - 7 Tips for Improving Search Rankings for Under £100

Build A Better Website

  1. Project Checklist For Web Designers

  2. Link Out To Other Websites Properly

  3. An Idiots Guide To Why We Build Accessible Websites

  4. Google Promotes Uncool URLs?

  5. Websites & Clean Search Engine Friendly URLs

  6. Does W3C Valid HTML & CSS Help SEO?

  7. Google Prefers Valid HTML & CSS - NOT!

  8. Your Website Design Should Load in 4 Seconds!

  9. Test Your Website Designs In Different Browsers

  10. Optimize Internal Website Navigation

  11. SEO Mythbuster Test #1 - Valid HTML Test

  12. Accessible Website Design

Google SEO Tips For Those With A Bit More Experience

  1. Webmaster Search Engine Guidelines

  2. What Is The SEO Magic Bullet?

  3. Get Top Ten Rankings In Google With Simple SEO

  4. Don’t Flag Your Site With Bad Onsite SEO - Be Good

  5. Google Penalty For Duplicate Content On-Site?

  6. DIY SEO For Your Website

  7. What Is The Best Title Tag For Google?

  8. How Many Words In A Title Tag?

  9. SEO MythBuster Test #2 - Title Tag Test

  10. Create The Perfect Meta Description For Google (& Searchers)

  11. Use Header Tags For Visitors & SEO

  12. Don’t Optimise Your ALT Tags For Google!

  13. Do I Need To Redirect Non WWW To WWW, Google?

  14. 301 Redirects - For Moving URLS

  15. 301 Old Pages To Strengthen Existing Pages?

  16. Do I Need A XML Sitemap For My Website?

  17. How Many Words On A Page For SEO & Google?

  18. Is There A Perfect Keyword Density?

  19. SEO Experts Speak Out On Keyword Density

  20. Keywords In Bold Or Italic - Better For SEO?

  21. Google, Word Sense Disambiguation & Relevancy

  22. What Is Nofollow? Should I Use It On Internal Links?

  23. Which Is Best For Google - Directories or Files?

  24. Which Is Best? - Absolute Or Relative URLS

  25. Which Is Better For Google? PHP, HTML or ASP?

  26. Do I Need To Redirect Non WWW To WWW, Google?

  27. 301 Redirects - For Moving URLS

  28. 301 Old Pages To Strengthen Existing Pages?

  29. Do I Need A XML Sitemap For My Website?

  30. Google Search Engine Optimization Obsession

  31. Should You Bother With The Robots Meta Tag?

  32. Beginners Guide To Robots.txt

Linkbuilding Tips For Everybody

  1. The Perfect Link Strategy In SEO - Mix It Up!

  2. 10 Simple Linkbuilding Tips

  3. 10 Free Blog Directories Worth Submitting Your Blog

  4. Forum Linkbuilding - Not As Useful As It Used To Be?

  5. Don’t Link To A Bad Neighbourhood

  6. Broken Links Are A Waste Of Link Power

  7. Check For Broken Links On Your Website - Sitewide Test

  8. How Easy Is It To Actually Bait for Links?

  9. Jim Boykin’s Linkbuilding Tips

  10. Keep Anchor Text Links Under 55 Characters In Length?

  11. Does Only The First Link Count In Google?

  12. Link Internal To Relevant Pages, Often, Stupid!

  13. Link Out To Related Sites, Often, Stupid! (3)

  14. Link To Important Pages In Your Site - Often (2)

  15. Linkbait With Lyndon Antcliff (Lyndoman) (6)

  16. Ninja Commenting Via Blogs

  17. Is A Trusted Site Linking To Your Content…Elsewhere?

  18. Visualising Neighbourhood & Website Structures

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34 Techniques To Avoid - Best Practice SEO by Google

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So Google has now released a search engine optimisation starter guide for webmasters, which they use internally:

Although this guide won’t tell you any secrets that’ll automatically rank your site first for queries in Google (sorry!), following the best practices outlined below will make it easier for search engines to both crawl and index your content. Google

Still worth a read even if it is fairly basic, generally accepted (in the industry) best practice search engine optimisation for your site.

Here’s a list of what Google tells you to avoid in the document;

  1. choosing a title that has no relation to the content on the page

  2. using default or vague titles like “Untitled” or “New Page 1″

  3. using a single title tag across all of your site’s pages or a large group of pages

  4. using extremely lengthy titles that are unhelpful to users

  5. stuffing unneeded keywords in your title tags

  6. writing a description meta tag that has no relation to the content on the page

  7. using generic descriptions like “This is a webpage” or “Page about baseball

    cards”

  8. filling the description with only keywords

  9. copy and pasting the entire content of the document into the description meta tag

  10. using a single description meta tag across all of your site’s pages or a large

  11. group of pages

  12. using lengthy URLs with unnecessary parameters and session IDs

  13. choosing generic page names like “page1.html”

  14. using excessive keywords like “baseball-cards-baseball-cards-baseball-

  15. cards.htm”

  16. having deep nesting of subdirectories like “…/dir1/dir2/dir3/dir4/dir5/dir6/

    page.html”

  17. using directory names that have no relation to the content in them

  18. having pages from subdomains and the root directory (e.g. “domain.com/

    page.htm” and “sub.domain.com/page.htm”) access the same content

  19. mixing www. and non-www. versions of URLs in your internal linking structure

  20. using odd capitalization of URLs (many users expect lower-case URLs and

  21. remember them better)

  22. creating complex webs of navigation links, e.g. linking every page on your site

    to every other page

  23. going overboard with slicing and dicing your content (it takes twenty clicks to

  24. get to deep content)

  25. having a navigation based entirely on drop-down menus, images, or

    animations (many, but not all, search engines can discover such links on a site,

    but if a user can reach all pages on a site via normal text links, this will improve

  26. the accessibility of your site; more onhow Google deals with non-text files)

  27. letting your HTML sitemap page become out of date with broken links

  28. creating an HTML sitemap that simply lists pages without organizing them, for

    example by subject

  29. allowing your 404 pages to be indexed in search engines (make sure that your

    webserver is configured to give a404 HTTP status codewhen non-existent

    pages are requested)

  30. providing only a vague message like “Not found”, “404″, or no 404 page at all

  31. using a design for your 404 pages that isn’t consistent with the rest of your site

  32. writing sloppy text with many spelling and grammatical mistakes

  33. embedding text in images for textual content (users may want to copy and

    paste the text and search engines can’t read it)

  34. dumping large amounts of text on varying topics onto a page without paragraph, subheading, or layout separation

  35. rehashing (or even copying) existing content that will bring little extra value to

    users

Pretty simple stuff but sometimes the simple seo opportunities often get overlooked.

Search engine optimization is often about making small modifications to parts of your website. When viewed individually, these changes might seem like incremental improvements, but when combined with other optimizations, they could have a noticeable impact on your site’s user experience and performance in organic search results.

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Tuesday, November 4, 2008

60% of Marketing Budgets Remain Unchanged by Economy

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So far, the majority of marketing budgets are not facing changes or cuts due to the economy, according to survey results released by eMetrics.

60% of respondents said their marketing budgets haven't changed.

After that, the news gets a little discouraging.

27.6% said their budgets are being affected negatively, while 6.9% answered very negatively.

Only 3.4% said their budgets were being affected positively and a miniscule 1.7% answered very positively.

Don't stay bummed for too long. The economy seems to finally getting senior management on board with those ever important analytics.

80.4% of marketers say interest in web analytics from senior management in the past 6 months has increased. On that note, it might be a good time to start pitching landing page testing as well.

So what advertising campaigns are specifically being affected? Check out this chart:

emetricseconsurvey1008.jpg

Some of the channels are being outsourced:

emetricseconsurvey1008outsourced.jpg

You can view the full report here (pdf).

Google Analytics Unveils 7 Major Updates

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Just in time for a weakening economy and the holiday retail season, Google will begin rolling out 7 new features to Analytics over the coming weeks.

The new updates are enterprise level features that Google will now be offering for free.

First up is an integration with AdSense. This one will be rolled out over several months, so if you don't see it for a while, you'll know why. You'll be able to view AdSense performance based on page and referring site. Plus, you'll be able to tell where you're traffic is coming from geographically.

The rest of the updates will begin rolling out over the next few weeks. Don't expect to see them all at once. You'll more likely see them added one at a time. Here they are, in no particular order:

  • Updated user interface. You may have seen this already today on your account. This is a cosmetic update with a cleaner look.
  • Updated management interface. Soon, you'll be given a summarized glimpse at your stats upon logging into analytics. Also included are added administrative abiliies to rename and delete accounts and profiles.
  • Custom reporting. You can create reports based on the data that's important to you and organized how you want to see it. Choose which stats you want on the x and y axis and what data you want to drill into.
  • Advanced segmentation. Check out data on subsets of traffic. You can use this feature to compare traffic from paid search versus organic search, for example. You can integrate this with custom reporting, as well.
  • Motion Charts This takes your data and visualizes it using colors and bubbles. Sound funky? Check out this video to learn more:

  • New API - People have done some pretty creative things with Google Analytics from mobile and desktop applications to Grease Monkey scripts. Now, developers have it easier with the new Google Analytics API. Google is hoping that third party developers will dream up applications that aren't currently floating around the offices in Mountain View.

  • Google has a YouTube channel dedicated to these updates. It's a great way to learn more about how the new features work. Check it out and then let us know your impressions of these coming changes by leaving a comment.

    Google to Change Calculations for Quality Score and Ad Rank

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    Changes are coming to the way AdWords calculates its Quality Score and Ad Rank. The changes will be implemented in the coming weeks.



    First up, Quality Score will no longer take ad position into account. The idea is that simply dishing out the dough for a higher position has nothing to do with the quality of the ad.



    CORRECTION: Here's what Google really said: "To calculate the most accurate Quality Scores, it's important that the influence of ad position on CTR be taken into account and removed from the Quality Score." Bloggers have been pointing out that Google has been doing this. When I get further clarification from Google, I'll let you know! Stay tuned.



    Next, Ad Rank is going to focus on quality for ads that appear on top of the search results. Ads must meet a "quality threshold" in order to appear in that prime real estate. It will be possible for a lower positioned ad to jump above a higher position ad in the sidebar ads to hang out in the box above the organic results if it meets the threshold but the higher positioned ads don't.



    Clearly, Google is making quality a key focus in AdWords. This may be an attempt to improve the program in the midst of a slowdown in growth for paid search. Or it could be an attempt to show that Google is more concerned about quality than price - and therefore advertisers need not be worried about a little thing like a search advertising deal with Yahoo.



    What do you think about the focus on quality? Let us know in the comments.



    Related Reading:

    Google Makes AdWords Site Stats Logo Optional

    AdWords Editor Version 6.5 Released

    AdWords Conversion Optimizer Releases New Eligibility Requirements

    AdWords API Gets an Update and Extra Quota

    Tuesday, October 21, 2008

    Social Media Marketing

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    But for all of the space they give to digital marketing, it's clear that they just don't get it. I suppose I can't fault them; they're a publisher that, like every other publisher these days, is concerned about revenue. But as they try to protect their position and demonstrate effectiveness to their supporters, I think AdAge is missing the bigger picture.And just to show that I'm not using my blog to mount a snarky complaint, I'll offer some free constructive criticism in this note to AdAge:Dear Advertising Age,You've been the mainstay of the advertising and marketing industry for a long time - nearly 80 years, in fact. Crain Communications (which interestingly is headquartered near my new home base in Michigan) has a vast empire of publications that are respected across the globe.But you need to loosen the reins on AdAge. Here are three ways you could make it a little more tolerable.RSS feedsYou employ RSS feeds on your web site - bravo! But you know what? I don't find them of much use because the feeds are only partial; if I want to read the full article, I'm forced to click through to your site. Yes, I realize that this is because you want me to pay attention to all of the banner ads and interruptions you place in my way while I'm there.But you know what? As someone who is savvy enough to use RSS feeds, I'm also savvy enough to ignore your annoying advertising - or even better - I employ a Firefox add-on that blocks them. If you just give me the option to consume your content the way I want, I guarantee I'll be a more interested / loyal reader.Online Video
    Social Media Marketing

    Tuesday, August 26, 2008

    6 Common Website Mistakes That Are Costing You Money

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    As I'm reviewing company websites to prepare for our August SEO Training Class, I'm struck by how often I see the same website mistakes.

    Since we've been offering the SEO classes over the past 7 months, we've reviewed over 40 websites. In each class of 6 online marketers, there's never a dearth of problems to point out to them. I'm not talking about minor glitches here, but stuff that prevents the website from reaching its full potential with the search engines. In other words, as long as these problems exist, they're not going to be able to gain all the targeted search engine traffic that they could be.

    To put it into terms that anyone can relate to--the company is basically losing money every day they don't fix their website.

    Here are 6 common website mistakes that could be costing you money:

    6 Common Website Mistakes That Are Costing You Money

    AdSense For Feeds Is Now Available To All Google Publishers

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    AdSense For Feeds Is Now Available To All Google PublishersGoogle Operating System reported they are now seeing the Google AdSense for Feeds option in their AdSense account set up screen. I noted at the Search Engine Roundtable that many folks are buzzing about the new feature at several discussion forums. It appears to me that this beta offering is now open to all, if not most Google AdSense publishers.
    AdSense For Feeds Is Now Available To All Google Publishers

    Tuesday, July 1, 2008

    Five Sites You Can Use To Grow Your Blog

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    Think all you have to do is create great content, and readers will beat
    a path to your blogging front door?  Think again.  One of the best ways
    to grow your blog, is by participating on other social sites.

    As I've talked about before,
    I'm a big proponent of growing your blog, by leaving it.  Here's five tactics you can use to boost your blog:

    1 - Use LinkedIn's Question and Answers section.  If you aren't already a member of LinkedIn, check out Jennifer's excellent recap of why you should be.  The Q&A section is a great way for you contribute value to others.  Simply pick the subjects that you are knowledgeable about, and that tie into your business, and answer away!  As you begin answering questions, others will check out your profile, and also any links your profile has, such as your blog/website.  If you are identified by other LinkedIn users as giving good answers, that helps raise your visibility.  And of course, you can also learn from the answers and questions that other members submit!

    2 - Networking on Twitter.  Yes I am a big-time Plurk evangelist, but for most people and businesses, Twitter is still where the action is.  Using a search tool such as Summize, you can search for topics that others are talking about that interest you (or, if they are talking ABOUT YOU!).  Once again, your goal is to create value for others.  As with LinkedIn's Q&A section, look for conversations where you can contribute.  If you own a pet-grooming business, find conversations among Twitter users concerning, for example,  how to properly groom their pets, and help them with any advice you have.  This will likely result in your gaining some friends/followers, as well as new blog readers!

    3 - YouTube.  This is something else that I've talked about before, but it's never been easier for a small business to create videos and post them on YouTube.  Once they are posted, you can add your blog's URL to the page, and YouTube members can leave comments on the videos.  Don't overlook responding and engaging viewers via the comments section.  They are giving you valuable feedback that you should respect by replying to.

    4 - Facebook Groups.  Same idea here as with Twitter and LinkedIn's Q&A section, look for ways to create value for others.  If your blog is for your home furnishings store, then look for Facebook Groups around similar topics.  Once you start finding groups that cover topics related to your business/industry, then you can start interacting with the members there, as well as contributing to the message boards that most groups have.  Thanks to Deb for this idea!

    5 - Other blogs.  This is still my favorite.  In my opinion, the best way to grow your blog's readership and awareness, is to participate on other blogs.  Read blogs that are in your industry and that cover the same topics your business blog does.  Comment as you can, and by spurning on the conversation.  This increases the liklihood that other readers and the blogger will click back and check out your blog.  Also, as you find interesting posts on other blogs, create a post on YOUR blog linking to these posts.  This is a great way to share valuable content with your readers, and again, it gives other bloggers a reason to check out your blog.

    But the common thread running through these tips is; find ways to create value for others.  It can be by answering a question, by adding a comment, or sharing a link.  The beauty of social media is that as you use these social sites and tools to create value for others, the more value comes back to you.  The best way to grow your blog, continues to be by leaving it.

    Thursday, June 26, 2008

    How to Set Up a Link Building Campaign for a Web Site or a Blog

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    Building up good quality inbound links to your web site or blog is still the best long term strategy to ensure your site will be found by your target audience. Below is a set of instructions to help you set up a link building campaign for your own site, or for a client’s site, using Microsoft Excel. You will need to create 5 or 6 worksheets (tabs) within the spreadsheet, to keep track of the various aspects of the link building campaign. The first five worksheets will need eight columns each (A – H), with the following headings:

    Column A – Number

    Column B – Search Engine Name

    Column C – Search Engine URL

    Column D – Link Page (address of the category page you want your site listed on)

    Column E – Submission Page (address of the page where you submit your site)

    Column F – Date Submitted

    Column G – Date Added

    Column H – Submission Comments


    The sixth worksheet (tab) will contain all the web site or blog information required for submitting your site to search engines or directories.


    Submissions Tab:


    The first task is to add the details of your web site or blog into the submissions tab. You will use this information for each submission. Submission information includes: 



    • Web site/blog name,

    • Web site/blog url,

    • In the case of a blog, it is helpful to list the rss or atom feed address as well as the standard url,

    • Short description (150 words or less),

    • Long description (250 words or less),

    • Anchor text (the short sentence of text you wish to have listed with your link),

    • Keywords,

    • Your name and email address (for tracking submissions only).


    Please note: When writing your web site or blog descriptions, do not use overly promotional language and do not repeat the name of your web site or blog within the description. Most directories do not accept submissions which breach these two rules.  


    Tab 1: Major Search Engines


    The first tab will contain a list of the major search engines and directories. For a comprehensive list of major search engines to include, visit: http://www.searchenginewiki.com/CategorySearchEnginesMajor  Once you have your list imported into the excel spreadsheet:



    • Check each one on the list to see if your site is already listed.

    • If your site is displayed in the search results, write ‘already listed’ in the comments field.

    • Once you have checked through the list, begin submitting - record the date in the ‘date submitted’ column.

    • Always submit your website/blog to the most appropriate category.

    • Note in the comments column any directories or search engines that require payment. Depending on your budget, examine the directory to determine if it is worth paying to get your site listed with them or not.

    • Some sites will require you to sign up as an editor or member in order to be eligible to submit to them. Record all relevant membership data in the comments column.


    Tab 2: Minor Search Engines


    The second tab is to contain a list of minor search engines and directories. To view a comprehensive list of minor search engines to include, visit: http://www.searchenginewiki.com/CategorySearchEnginesMinor


    Submit your site/blog as per the instructions for the major search engine tab.


    Tab 3: Niche Search Engines and DirectoriesThe third tab is designed to contain a list of niche search engines or directories which may be relevant for your site/blog. The search engine or directory itself may be targeted towards your niche area or it may contain a category which is directly related to the subject of your site/blog. To view a comprehensive list of Niche search engines to include, visit: http://www.searchenginewiki.com/CategorySearchEnginesNiche  


    Submit your site/blog as per the instructions for the major search engine tab.


    Tab 4: Regional Search Engines and Directories


    The fourth tab is to contain a list of search engines or directories from a particular region of the world. You may not wish to have a regional focus in regards to your link building campaign, but if you want to target a particular region, you will need to submit your site to directories and search engines from that region. For a comprehensive list of regional search engines or directories to include, visit: http://www.searchenginewiki.com/CategorySearchEnginesRegional 

    Submit your site/blog as per the instructions for the major search engine tab.Tab 5: Blog

    Directories
    This tab is only relevant if you are conducting a link building campaign for a blog. The fifth tab is to contain a list of blog directories. Sometimes the submissions page will ask for the rss address instead or as well as the standard url. (This is the address people use to subscribe to your feed). For a comprehensive list of blog directories to include, visit: http://www.searchenginewiki.com/CategoryBlogDirectories  Submit your blog as per the instructions for the major search engine tab.Follow Up:After you have made your submissions, wait about six weeks and check to see if your site/blog is listed yet. If it is listed, write the date in the ‘date added’ column. Keep checking about once a month until all submissions are finalized. Some may take quite a long time to get around to listing your site/blog. If a directory or search engine does not intend to accept your submission you may receive an email indicating the reason. Sometimes however they will not notify you of the outcome either way.

    Some search engines and directories require payment for submissions. Sometimes paid listings are worthwhile if the directory is very popular with a high page rank (5 or over) or contains focused relevant categories. Feel free to skip them and stick to free submissions only if you are working with little or no budget.

    Happy submitting!View Original Article

    Start Small to Make Big Waves in Social Media: Three Steps to Build Relationships

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    I attended the NewComm Forum earlier this year in sunny San Francisco and Joe Jaffe founder of Crayon was one of the session speakers.  During his speech he mentioned that companies need to make a wholesale commitment to engaging in social media and that testing the waters was not a good idea (I am paraphrasing big time).

    New Communications Forum Brings Together Social Media Experts and ResearchersOf course, I had to challenge that idea. The Photo to the right,  taken by Steve Lubetkin, captures how doubtful I was about this "all or nothing" approach.

    In my work with clients, I have consistently seen that the smaller efforts often yield larger returns over time.

    I appreciated Jaffe's point that too many initiatives are undertaken for the wrong reasons (read: quick results) and companies that attempt to do this tend to fail miserably. But I still believe that social media initiatives are best approached in a step-wise manner.

    Three Steps to Build Relationships

    It starts with small steps, because trust, and the holy grail of brand loyalty, is earned. And trust needs to go both ways. Notice, that like the dancers in the photo, most of the steps occur at the sidelines.

    Plaits

    1) Join the community. Take the time necessary to get to know the group you are hoping to influence. Read their blogs, watch their videos, leave sincere and useful comments on their content.

    2) Treat the community as a trusted advisor. One of the most interesting byproducts of working with an online community of your customers is that you can learn about their pain points. Assemble an advisor group, have informal chats, attend their events and get to know them

    3) Look for ways to contribute. Companies have money and resources, and they have time and interests - how to the two collide? A big event might be fun (especially if I am invited), but what does it accomplish.  How can a company, and its products, help the community solve a problem? How can you inspire brand loyalty?

    It is like a dance, with both parties learning the steps. And social media marketing and public relations activities might be more this way than traditional channels of communication. Like Jaffe said, there has to be a long term commitment, but notice that by joining the community and seeking its input, you may find that you don't want to go on to step three.  Or you might pilot something and let the community decide if it should go forward. In other words, you haven't yet invested hundreds of thousands of dollars on something that (while nice) has negligible impact.

    What do you think?  What are some ways that you think a company could build better relationships with online communities?

    Credits: NewComm photo by Steve Lubetkin, Dance Steps by Fuksija

    View Original Article

    Five Things Companies Should Consider When Outsourcing Social Media Services

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    grownup.jpgIn a nascent industry, it seems that everyone is an expert just because they have a blog or a Twitter account.

    But are they really?  What if they don't have either?

    Tom Formeski from Silicon Valley Watcher makes a point that PR firms who sell social media services should also have a blog of their own.  He intends to take "a regular look at PR firms and their blogs or lack of them."

    My friend and PR guru Joe Thornley from Fallis Thornley takes it a step further by insisting that PR firms should be constantly experimenting and returning value to the community.

    I want to take it a step further again by suggesting a few steps a client can take when evaluating a public relations and marketing firm or consultancy to handle its social media efforts:

    1. Participation. Look for a wide range of social media participation by both principals and employees of an agency/consultant
    2. Case Studies. Ask for case studies about how the agency/consultant helped its clients run a successful social media campaign, look at the results from a business perspective
    3. Failures. Ask the agency to discuss campaigns they worked on that didn't work and why. This is a new area for communicators and some campaigns will work better than others, is the agency or consultant learning from mistakes?
    4. Visibility. Google the names of the principals of the agency/consultancy and the company name to see what comes up.  Are they involved in social networks?  Does it seem they are well regarded by their peers in comments and blog posts?
    5. Breadth. Does the agency or consultant only offer social media services, or do they also have a background in delivering solid public relations and/or marketing campaigns? This is a young field, what prior experience does the team bring to the table?

    As social media continues to get HOT, HOT, and HOTTER clients are starting to clamor for their agencies to help them understand the trends. As a result, agencies are looking to either acquire or learn these skills.

    The problem will come when the client starts looking for results and integrated strategy. They want to know, "what is in it for my company?"

    I agree with the list of questions that Jeremiah Owyang recently published a post that listed the questions companies are asking as they work toward engaging in social media. Before they choose any meaningful long-term integration of social media strategies they will want to clearly understand the return on investment.

    The agencies that can deliver a meaningful answer to these questions will be the long-term winners.

    View Original Article